Below are common questions and answers. Before submitting an email, please check to see if your question or concern was answered here. This page will be updated as issues come up.
Q. Why is the background music so loud in your movies?
A. A group of TV movies made for Crown Media in the mid to late 2000s have a large musical component. The producer believed that the addition of music, even when dialog is present, enhanced the presentation. Some viewers have expressed a desire to lower or remove the music in these TV movies. The movies have been delivered, accepted and will continue to be played from time to time on Crown Media Family Network channels. Crown listened to its viewers and requested that movies produced contain greater dynamic range of music to dialog. We believe that you will find the audio mix more favorable going forward.
Q. How do I purchase DVD’s for your movies and series?
A. Select movies & series are available for purchase at major retailers including Walmart, Target, Lifeway & Hallmark Gold Crown Stores. You can also find a wide selection on Amazon.com by visiting the Hallmark Channel Shop here:Hallmark Channel Shop
Q. How can I watch movies and series online?
A. You can find a select offering of Hallmark Channel and Hallmark Movies & Mysteries programming available on multiple platforms online.
Here's a list of current options:
Hallmark Channel Everywhere;
Amazon Instant Video
Various Cable or satellite provider websites
Q. Why does the schedule guide not match what is airing on your network?
A. Schedule changes are a regular part of television and remain tied to our efforts in providing the very best in family programming. Please be sure to check out our schedule on our website, which is always current.
Hallmark Channel Schedule
Hallmark Movies & Mysteries
Q. How do I submit a story for your consideration?
A. For legal reasons, it is the strict policy of Crown Media Holdings, Inc. NOT to accept or consider creative ideas, suggestions or material other than those we have specifically requested or solicited.